General Terms and Conditions of Sale

Terms and Conditions of Sale


Ordering

You can order goods on our LaLuux.com website. All prices on the website are in Danish Kroner (DKK) and include VAT. An order is not binding upon LaLuux.com until it is accepted; LaLuux.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment.

Here is how the purchase process works through our online store:

  1. Add products to the shopping cart.
  2. Once your desired products are in the shopping cart, click Checkout.
  3. Checkout: Enter your delivery and billing details, and select your desired payment method. LaLuux.com accepts payments through Bank Transfer or Paypal.
  4. You must accept the terms and conditions of sale.
  5. Click Review Order to double check your order before finalizing it.
  6. If you are paying with Paypal, you will be able to login to your account here to make a payment.
  7. Once you click Place Order, your order is created and you will receive a confirmation email.

Payment

If you are paying by Bank Transfer, please send the payment within three days of your order.

Pay to: Danske Bank Reg.No. 3001 Account No. 0016172340.

 

For Paypal payments, simply login to your Paypal account during checkout to complete your payment. Read more about how Paypal works here.

Delivery

LaLuux.com aims to quickly deliver products to its customers, preferably within 3 business days of receipt of payment. Orders that include items that are out of stock will remain pending until all items are available. For obvious damage, failed deliveries or complaints you are encouraged to contact us by email or by telephone at +45 30611330. It is always a good idea to check the goods upon delivery. LaLuux uses Post Denmarkservices. The cost for postage in Denmarkof the first item is 39 DKK, plus 10 DKK for each additional item. Purchases over 550 DKK are delivered free of charge in Denmark.

Return and Exchange Policy

LaLuux.com offers our Customers an 8-day satisfaction replacement or refund guarantee on all purchases.

In order to exchange items or issue a credit/refund, you must follow the Product Return Procedure detailed below.

Product Return Procedure

  • To return a product in compliance with LaLuux.com's satisfaction guarantee, you must request to return it within 8 days of its receipt.
  • You are solely responsible for shipping any returned product to LaLuux.com. You agree to bear all shipping and insurance charges and all risk of loss for the return product during shipment. You agree that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material and accessories.
  • LaLuux.com will not refund the original shipping charges.

Warranty

We offer a 60 day guarantee, if your Laluux purse hanger breaks in that time period, or is deemed to be defective, you have as a consumer the opportunity to either get the item repaired or replaced. You must let us know within two months after you've found the defect. If possible take a digital photograph of the damage and send it to info [at] laluux [dot] com describing the delivery date, time and nature of the damage. We will refund your reasonable freight costs, as you may have in connection with returning goods when the complaint is justified.

Privacy Policy

We do not send e-mail advertisements from Laluux.com. We send only newsletter, from which any individual user may sign off at any time.

We use cookies on LaLuux.com to store items in your shopping cart and access your account. We collect only personal information related to purchase from our online store for delivery such as name, address, post code, city, phone number and email address. The information collected is used only in connection with accounting and in case of an audit. No information disclosed to third parties or another user.

If you have questions regarding our data policy, please contact Svetlana Sølvason by phone: +45 30611330 or e-mail.